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MCITP 70-622 Exam Cram: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians

by: Paul Mancuso, David Miller

On-line Price: $35.95 (includes GST)

Paperback w/ CD package 699

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Retail Price: $44.95

Publisher: QUE,03.07.08

Category: MCITP Certification Level:

ISBN: 0789737191
ISBN13: 9780789737199

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Prepare for the new MCITP Vista certification from Microsoft with the ultimate late stage study and preparation tools from Exam Cram


  * Comprehensive coverage of all MCITP 70-622 exam objectives, including chapter review questions, step-by-step exercises, and all source code on the website


  * Over 200 practice questions with detailed answers, and the MeasureUp test engine


  * Test-taking strategies and time-saving tips help you maximize your study time and score higher on the exam



Table of Contents

top


Introduction ...................................................................................1

Self-Assessment ............................................................................13

Chapter 1: Deploying Windows Vista ..................................................27

Analyze Business Environment and Select Deployment Method ..........28


  Introduction to Business Desktop Deployment 2007....................28


  Next-Generation Deployment Tool: Microsoft Deployment


  Solution Accelerator......................................................................29


  Deployment Scenarios ....................................................................30


  Infrastructure Requirements ...........................................................32

Prepare a System for a Clean Installation or Upgrade ...........................35


  Configure the Components of BDD 2007.....................................35


  Migration Considerations ...............................................................36


  Preparing the Source Computer for Image Acquisition................40


  Crafting the Answer File for Automated Image Deployment.......41


  Using Sysprep..................................................................................43


  Capturing an Image from the Source Computer with ImageX ....44

Deploy Windows Vista from a Custom Image........................................45


  Deploy the Custom .WIM file..........................................................48


  Image Management.........................................................................50

Perform Post-Installation Tasks...............................................................50


  Restoring User State Data ..............................................................50


  Ensuring Driver Availability ...........................................................52


  Managing User Data .......................................................................53


  Managing Computers with Multiple Operating Systems..............57

Troubleshooting Deployment Issues .......................................................61


  Troubleshooting User State Migration ..........................................62


  Troubleshooting Driver and Application Compatibility with


          Windows Vista Images..................................................................63


  Troubleshooting Dual and Multiboot Configurations ..................66


  Troubleshooting Answer Files ........................................................67


  Using the Window Recovery Environment to Repair a Failed


          System............................................................................................68


  Troubleshooting Corrupt Operating System Files ........................69


  Troubleshooting User Profiles........................................................70

Exam Prep Questions ...............................................................................72

Answers to Exam Prep Questions............................................................77

Need to Know More?...............................................................................80

Chapter 2: Managing Windows Vista Security...............................83

Configure and Troubleshoot Security for Windows Internet


          Explorer 7 ...............................................................................................84


  Pop-Up Blocker...............................................................................85


  Phishing Filter .................................................................................87


  Internet Explorer's Protected Mode...............................................88


  Fix Settings for Me.........................................................................91


  Cookie-Handling.............................................................................92


  ActiveX Opt-In................................................................................93


  The Security Status Bar ..................................................................94


  Digital Certificates ..........................................................................96


  Clear the Browsing History, Cached Content, Cookies, Forms


          Data, and Saved Passwords...........................................................98

Troubleshoot Security Configuration Issues ...........................................99


  The Windows Security Center.......................................................99


  Securing the Operating System and Data in Storage with


          BitLocker.....................................................................................102


  Securing Data in Storage with Encrypting File System (EFS) ...103


  Securing Computers with the Security Configuration and


          Analysis Tool (SCAT)..................................................................104

Windows Firewall...................................................................................107


  Windows Firewall with Advanced Security..................................111

Windows Defender and Other Defenses Against Malware ..................113


  Windows Defender's Logging Capabilities..................................115


  Microsoft's SpyNet Program ........................................................115


  MSConfig.exe................................................................................117


  The hosts File ..............................................................................118


  Getting Rid of Malware ................................................................119


  RootkitRevealer .............................................................................119

Windows Update ....................................................................................120


  Manual Updates ............................................................................120


  Automatic Updates........................................................................123


  Windows Server Update Services Server (WSUS)......................125


  Troubleshooting Updates..............................................................127

Configure and Troubleshoot Access to Resources ................................129


  Permissions ....................................................................................130


  Printer Sharing ..............................................................................134


  IPSec for Securing Network Traffic on the Local LAN .............137


  Securing Network Traffic for Remote Desktop Protocol


          (RDP) Access...............................................................................139

Troubleshoot Authentication Issues.......................................................141


  SmartCards ....................................................................................142

User Account Control (UAC)................................................................143

Exam Prep Questions .............................................................................147

Answers to Exam Prep Questions..........................................................150

Need to Know More?.............................................................................151

Chapter 3: Managing and Maintaining Systems That Run Windows Vista ..........155

Group Policy Object Overview..............................................................157


  The Standalone Computer ...........................................................157


  Building a Local Computer Policy (LCP)....................................158


  The Domain Member Computer.................................................158


  Applying GPOs to a Computer and User in an AD


          Environment ...............................................................................162

Group Policy Settings ............................................................................171


  Desktop Settings............................................................................171


  Software Deployment by GPO.....................................................172


  Software Restrictions.....................................................................174


  Managing Device Installation .......................................................176


  The Audit Policy ...........................................................................178


  Point and Print Restrictions .........................................................181


  Digital Certificates and Authenticode ..........................................182

Troubleshooting Policy Settings ............................................................183


  Group Policy Results and Group Policy Modeling .....................183


  Resultant Set of Policies (RSoP)...................................................184


  GPResult.exe Command-Line Tool............................................185

Scheduling Tasks.....................................................................................186


  Command-Line Task Scheduler Tools .........................................189

Event Viewer and Event Forwarding.....................................................189


  Event Forwarding..........................................................................191

Reliability and Performance Monitor....................................................194


  Data Collector Sets (DCSs) ..........................................................195


  The Performance Monitor ...........................................................198


  The Reliability Monitor................................................................199

Exam Prep Questions .............................................................................200

Answers to Exam Prep Questions..........................................................204

Need to Know More?.............................................................................206

Chapter 4: Configure and Troubleshoot Networking..................209

Configure and Troubleshoot Network Protocols .................................211


  Configuring Internet Protocol Version 4.....................................212


  WINS ............................................................................................218


  Network Address Translation (NAT) ...........................................220


  Configuring TCP/IP Version 6....................................................220

Configure and Troubleshoot Network Services at the Client Level....228


  Network and Sharing Center........................................................229


  Network Profiles ...........................................................................230


  Network Setup Wizard .................................................................233


  Network Map ................................................................................233


  Network Discovery .......................................................................234


  Configuring Sharing and Discovery.............................................235

Troubleshoot Resource Access and Connectivity Issues.......................236


  Troubleshooting TCP/IP Configuration .....................................237


  DNS Name-Resolution Troubleshooting ....................................243


  Troubleshooting NetBIOS Name Resolution .............................244


  Troubleshooting Connections with Netstat.exe .......................246


  Troubleshooting with the Older Utilities.....................................248


  Troubleshooting Routing..............................................................249

Configure and Troubleshoot Wireless Networking..............................250


  802.11 Wireless Standards ............................................................250


  Wireless Basics ..............................................................................251


  Managing Wireless Connectivity in the Enterprise.....................252


  Wireless Security...........................................................................258


  Troubleshooting Wireless Connections .......................................262

Configure and Troubleshoot Remote Access ........................................265


  Remote Client Access Connections..............................................266


  Troubleshooting Windows Vista Remote Access Connections....270


  Managing Remote Client Access Connections ............................270

Configure Network Security..................................................................273


  File and Printer Share Security ....................................................273


  Secure Files and Printer Shares with Access Control


          Lists (ACLs) ................................................................................274


  Windows Firewall..........................................................................279

Exam Prep Questions .............................................................................284

Answers to Exam Prep Questions..........................................................288

Need to Know More?.............................................................................291

Chapter 5: Supporting Desktop Applications ......................293

Support Deployed Applications .............................................................294


  Supporting Printing ......................................................................294


  Supporting Legacy Applications with Virtual Machines .............296


  Securing Application Data ............................................................297


  Deploying Applications.................................................................297

Troubleshoot Software Restrictions.......................................................300


  Reviewing Software Restriction Policies ......................................300


  Employing Software Restriction Policies .....................................301


  Monitoring Software Restriction Policies ....................................302

Maintain Desktop Applications..............................................................305


  Microsoft Office Compatibility Pack ...........................................305


  New Program Compatibility Wizard ...........................................306


  Using Group Policy to Manage Application Compatibility........310


  Application Compatibility Toolkit (ACT) 5.0..............................312

Repair a Corrupted Operating System ..................................................313


  Last Known Good Configuration (LKGC) .................................313


  Safe Mode......................................................................................314


  Boot Configuration Data ..............................................................316


  Boot from Installation Media........................................................317


  System Restore ..............................................................................319


  Complete PC Backup and Restore ...............................................322


  Complete PC Restore ...................................................................325


  System File Checker (SFC)...........................................................326


  One Last "Oops..." to Deal With-Convert x: /FS:NTFS ......327

Exam Prep Questions .............................................................................331

Answers to Exam Prep Questions..........................................................333

Need to Know More?.............................................................................335

Chapter 6: Practice Exam 1 ....................................................337

Exam Questions......................................................................................338

Chapter 7: Answer Key to Practice Exam 1 ...............................355

Answers at a Glance................................................................................355

Answers with Explanations.....................................................................356

Chapter 8: Practice Exam 2 ...........................................367

Exam Questions......................................................................................368

Chapter 9: Answer Key to Practice Exam 2 ............................385

Answers at a Glance................................................................................385

Answers with Explanations.....................................................................386

Appendix: What's on the CD-ROM ........................................395

Multiple Test Modes...............................................................................395


  Study Mode ...................................................................................395


  Certification Mode ........................................................................395


  Custom Mode................................................................................396

Attention to Exam Objectives ................................................................396

Installing the CD ....................................................................................396

Creating a Shortcut to the MeasureUp Practice Tests .........................397

Technical Support...................................................................................398

Glossary ....................................................................................399

Index ........................................................................................413



About the Authors

Paul A. Mancuso (SME, MCT, MCITPro, MCSE NT 4.0, 2000, 2003:Security and Messaging, CCSI, CCNP, CCNA, CCDA, MCNE, CNI, CTT+) has been offering consulting in the network services area for more than 18 years and training on high technology products and services for more than 16 years. Paul has picked up the leading certifications in every field for which he consults and provides training. These include MCITPro, MCSE:Security for Windows Server 2003, MCSE in Windows 2000 and Windows NT 4.0, CISSP, CCNP, CCNA, CCDA, and MCNE, among others. In addition to these certifications qualifying his consulting, Paul has picked up many of the prestigious instructor certifications starting with Novell CNI, Cisco CCSI, Microsoft MCT, and Lotus Notes' original CLI, and has earned the industry's recognized instructional certification, CTT+ from CompTIA. Paul earned a bachelor of science degree from Ohio State University in zoology and pre-med deciding late in his studies to turn his attention toward business services, finance, marketing and computers. His studies in these areas introduced

to him to the early beginnings of local area networks that later spearheaded a revolution in business processes. This early introduction into LANs prompted his motivation to begin his career in network integration upon his graduation from Ohio State and have become a passion ever since. With a recent focus on creating content for training, Paul and Chris McCain have authored the award-winning NITTCI Practice Exams for Microsoft, Cisco, and CompTIA's Security+ and Network+. In addition to these practice exams, Paul has co-authored courseware for Microsoft Windows MCSE courses, courseware and practice exams for Microsoft Windows Vista, as well as courseware and practice exams for the Cisco CCNA certification for NITTCI.

In addition to this book, Paul has recently authored MCITP 70-622 Exam Cram: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians for Que Publishing and Designing a Messaging Infrastructure Using Exchange Server 2007 and Windows Server 2008 Enterprise Administrator, both for Microsoft Press. Utilizing his consulting experience and his past and continued present experience as a learner, Paul has come to understand the complexities involved in training for the technology that is rapidly evolving every day. His enthusiasm for networking is evident in every lecture and work he authors. Paul can be reached at Paul.Mancuso@NITTCI.com.

David R. Miller (SME, MCT, MCSE Windows NT 4.0, 2000 and 2003:Security, CISSP, LPT, ECSA, CEH, CWNA, CCNA, CNE, Security+, A+, N+) is an information technology and network engineering consultant, instructor, author, and technical editor of books, curricula, certification exams, and computer-based training videos. He regularly performs as a Microsoft Subject Matter Expert (SME) on product lines including Microsoft Windows Vista, Microsoft Server 2008, and Microsoft Exchange Server 2007. He is the principal author of the information systems security book Security Administrator Street Smarts for Sybex and Wiley Publishing. In addition to this book, David is writing MCITP 70-622 Exam Cram: Supporting and

Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians for Que Publishing and another book on designing a messaging infrastructure using Exchange Server 2007 for Microsoft's MS Press. David is also under agreement to write a book on wireless networking and security, which is intended to prepare students for the Certified Wireless Network Administrator (CWNA) and the Certified Wireless Security Professional (CWSP) Planet3 Wireless certifications in the first and second quarters of 2008. David has written curricula and performed instruction for computer-based training videos on ISC2's "CISSP" for Career Academy, and for the TestOut Corporation. He is under contract to write and perform instruction on a video series covering the MS ITPro certification track (which replaces the MCSE certification) for Microsoft Windows Vista and Microsoft Windows Server 2008. David has lectured on network engineering and information systems security to prestigious groups including The Smithsonian Institute, the U.S. Military Academy at West Point, the U.S. Army Advanced Battle Command, the U.S. Department of the Interior, Oracle Corporation, and JPMorgan Chase & Co. Global Financial Services. David can be reached at DMiller@MicroLinkCorp.com.