Technical Support 3

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by: Ian Kenny

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On-line Price: $40.20 (includes GST) Paperback package 208 5%Off Retail Price You save: $2.00 Usually Ships within 1 week. Prices can change...but we will email you and ask for your direction where there is an increase.	Retail Price: $42.20 Publisher: TERTIARY PRESS,20.12.2001 Category: INFORMATION TECHNOLOGY Level: ISBN: 0864581629 ISBN13: 9780864581624
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IT Training Package Information technology is an important part of the business processes of many organisations, and a technical support officer needs to be able to deal with a range of situations, from setting up a system and implementing backup procedures, to dealing with client requests and monitoring security. Technical Support 3 covers these issues and more, enabling you not only to troubleshoot but to be proactive, ensuring that the system runs at peak efficiency. Part one of this book explains how to maintain systems software using Windows NT and Windows 2000. Part two deals with how to optimise system performance using system logs and diagnostics. Part three discusses how to evaluate system status, including the use of status reports, and part four deals with monitoring and administering system security, including file security, controlling user accounts and monitoring threats to the network.