Is the book available?
The status of each book is listed under the title, and determines its availability:

"In Stock - Available for immediate delivery"
This book is in stock and we can ship it immediately (during office hours)

"Usually ships within 1 week (or 7-10 business days, 2-3 weeks and beyond). Prices can change...but we will email you and ask for your direction wherethere is an increase"
This book is currently on order with suppliers and usually takes 1 week (or as indicated) to obtain it. We will ship it on the same day it arrives. If there are any price changes, you will be notified via email.

"TBA - Price Subject to Change."
This book is not in-stock and is usually classified as "Order upon demand" or soon to be declared "Out of print" at the publishers. We will let you know the time frame to get the book in if there are still available copies.

"Coming Soon. Preorder your copy now."
This book is not yet published. Be one of the first in Australia to get this book by ordering it now.

"Out of print...price/avail/options will be confirmed by reply email. Usual delay approx 3 weeks."
This book is out of print and if there are any available overseas (which you will be notified in the reply email), the usual delay is approx. 3-4 weeks.

"Sorry, this book is not available for purchase."
This book is either out of print or a cancelled publication.

"This is an old edition. There is a new edition of this book available. Please only order this one if you want this specific old edition...it will be treated as a special order."
This book is an old edition. To order the new edition, please copy and paste the ISBN indicated on this title on the search column and you will find the new book.

We constantly update stock levels which are uploaded onto the web every evening. However, there are rare occasions where books may be sold out within the same day as you place an order. On such rare occasions, you will be notified by email for the next appropriate course of action.

Can't find a book?
If you cannot find a book on our database, either send us an email sales@bookware.com.au or give us a call. Our friendly and helpful customer service representatives will be more than happy to assist you with your requests.

How do I check stock levels or the progress of my order?
Every order that is received during office hours will be attended to immediately, and you will be notified by email about the status of the order by the end of the day. Every time we send an order or a backorder (for books that were not in stock previously), we will send an email to you informing you about the shipment. If you do not receive any email notification from us within a day (for orders placed during Monday to Friday), please call or email us to confirm that we have received your order.

How will I know my order has been received and is being processed?
Upon receiving your order, a reply advising you on the status of your order will be sent to your nominated email address by the end of the weekday. If the book is not in stock and needs to be ordered in, the email will provide details of expected date of arrival and pricing changes (if any). A final email will then be sent advising you that the books have been shipped and the number of days it is expected to take to reach you.

When will I be charged for my order?
Your credit card will only be charged when the books are actually shipped out. If the books are not in stock, you will be notified through email about its status. You will only be charged when the book arrives and is shipped out.

Will a tax invoice be issued?
Yes, the receipt that you print from the website serves only as proof of order. A proper tax invoice will accompany the parcel being sent to you.

Can I cancel my order?
Yes. Since no credit cards are charged until the books are being sent, you can cancel your order any time through phone or email if the waiting period for the book is too long. However, if the book is out of print, or we have specially ordered it in for you, we regret that we will be unable to accept any returns for the book.

What happens if I accidentally pressed "Process my order" more than once?
If we receive multiple separate orders for the same book from the same person, we will email you to find out whether it is duplicate order, or if you really wanted more than one copy of the same book.

What if I'm not home when the books are delivered?
If the carrier (default) is Australia Post, they will usually send you a notification card for you to pick it up at your local post office. Unfortunately, since we do not currently have an in-house courier, we are unable to accurately estimate the times that parcels will be delivered.

If you provide a business address, it will be delivered by courier during office hours and must be signed for. If it is a residential address and will not be at home, we can instruct the courier to leave the parcel on the doorstep (or other specified spot). Otherwise, the couriers will leave a calling card, so that you can call them to arrange an alternative time.

If you provide a residential address but prefer to have it delivered to a business address, please contact us by email sales@bookware.com.au or phone (02) 9922-6266 (or 1800-734-567 outside Sydney) asap, so that we can process the changes.

Payment methods
The following methods are the payment types that we accept:

1. Credit Card (all) - you can call us on 1800-734-567 or place your order over the website (www.bookware.com.au). This is the quickest option and we will ship once the book arrives.

   Other methods of paying on the website besides credit cards include the following. However, please note that the books will be sent out only when payment is confirmed:

2. EFT transfers (direct into our Bookware Account)

   You can transfer the correct amount into our bank account, and send us a confirmation that you had done so. We will check our account and send the book out once we confirm that the money has entered the account. Please note that transfers usually take about a day to be processed (by the bank), so we usually ship the next day from your date of transfer.

   Account Name: Bookware PTY Ltd (National Australia Bank)
   BSB: 082 445
   Acct number: 65913 9203
   

3. Cheques/Money Order - we will send the book out to you immediately upon receipt of the cheque. The cheque should be addressed to: Bookware Pty Ltd

   Address to send it to:

   Shop G.07
   122 Arthur Street
   North Sydney NSW 2060